A Business Process models a set of tasks to be carried out within an organization to achieve a business goal. Key performance In-dicators (KPIs) are set on such process models so to get a quantitative assessment of critical success metrics. A timely and reliable monitoring of KPIs is instrumental to BP management, and several frameworks are being proposed for such purpose. We propose here a reference architecture supporting BP KPI monitoring that is independent from specific notations and platforms, and allows for flexible KPI decisions.
Monitoring component for business process model simulation engine
Calabro' A.
2016
Abstract
A Business Process models a set of tasks to be carried out within an organization to achieve a business goal. Key performance In-dicators (KPIs) are set on such process models so to get a quantitative assessment of critical success metrics. A timely and reliable monitoring of KPIs is instrumental to BP management, and several frameworks are being proposed for such purpose. We propose here a reference architecture supporting BP KPI monitoring that is independent from specific notations and platforms, and allows for flexible KPI decisions.File in questo prodotto:
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