A framework for analysing content on social media profiles of Holocaust museums. Results of a Delphi Study.

In this report, we present the findings of a Delphi Study aimed at validating a framework which has been designed to analyse Holocaust-related content published on the social media profiles of Holocaust museums. The study may also be considered as a pedagogical tool for teachers to provide orientation for conducting their own analysis or research and find best practices to navigate the various materials available on social media for studying and teaching about the Holocaust.The framework serves the purpose of providing guidance on how to classify information pertaining to three major domains: Historical content of the Holocaust, Contemporary issues related to the Holocaust, and Museum activities and communication. Each domain comprises a set of macro and micro categories, for each of which a definition and examples have been given. Depending on the nature of the posts, some categories may be selected, and others ignored.Key FindingsoThis Delphi study involved a comprehensive panel of 22 international experts who, in a three round process, reached consensus on a framework composed of a set of macro and micro categories organised into three domains that are suitable for capturing the various topics addressed by Holocaust museums in their social media profiles in the field of Digital Holocaust Memory.oThe framework was extensively revised from Round 1 to Round 2, while Round 3 served the purpose of refining some micro categories and their definitions.oThe final framework comprises three domains and is constituted by 18 macro categories and 68 micro categories.oPeriodisation of historical content, agency and stages of the Holocaust remain open issues as there is still much debate among historians about these notions.