Improving flexibility of Workflow Management Systems via a policy-enhanced collaborative framework

Workflow Management Systems available to date present limitations concerning the flexibility of the resulting processes, which enlarge the gap between business processes models, humans and their activities. In real-world scenarios, especially when collaboration among human actors takes place, it is often the case that the tasks a process consists of appear in many subtle variants according to the actor who has to carry them out. In this paper we focus on a system which integrates Web platform for collaborative processes, COOPER, and a policy manager based on Semantic Web technologies, PROTUNE, can enhance process flexibility and variability to accommodate the needs of different process actors.