Frequent data collection, library performance analysis and service quality evaluation are critical issues for librarians and managers. Use of specialized ICT tools as key element of measurement campaigns are an efficient and optimized way to face with typical problems this kind of activities arises. SiMonLib? software from XSystems, an innovative platform created for library service quality management, is perfectly suited to meet these issues. CASPUR consortium and XSystems have signed an agreement to offer SiMonLib services to Italian library community. They provide a scalable, virtual server based, SaaS (software as a service) solution, called SiMonLib@CASPUR, which represents a highly available, low cost, full featured ICT tool for library performance measurement and service quality management.
Strategie di analisi quantitativa in biblioteca: la soluzione SiMonLib(TM)@CASPUR
Ilaria Fava
2011
Abstract
Frequent data collection, library performance analysis and service quality evaluation are critical issues for librarians and managers. Use of specialized ICT tools as key element of measurement campaigns are an efficient and optimized way to face with typical problems this kind of activities arises. SiMonLib? software from XSystems, an innovative platform created for library service quality management, is perfectly suited to meet these issues. CASPUR consortium and XSystems have signed an agreement to offer SiMonLib services to Italian library community. They provide a scalable, virtual server based, SaaS (software as a service) solution, called SiMonLib@CASPUR, which represents a highly available, low cost, full featured ICT tool for library performance measurement and service quality management.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
