The landscape of cultural heritage management is experiencing important changes that require and create opportunities for innovation. However, our current understanding of service innovation in cultural heritage institutions (CHI) is still inadequate. This study aims to investigate service innovation in CHI and identify its distinctive management challenges. A qualitative inductive approach based on grounded theory (Glaser & Strauss, 1967; Strauss & Corbin, 1990, 1994) is adopted to develop a conceptual framework of service innovation in CHI. Based on this approach, the paper provides some preliminary insights into the nature and management of service innovation processes in this context.
Service Innovation in Cultural Heritage Institutions: Towards a Conceptual Framework
Alessandra Marasco;Donatella Icolari;Alfonso Morvillo
2017
Abstract
The landscape of cultural heritage management is experiencing important changes that require and create opportunities for innovation. However, our current understanding of service innovation in cultural heritage institutions (CHI) is still inadequate. This study aims to investigate service innovation in CHI and identify its distinctive management challenges. A qualitative inductive approach based on grounded theory (Glaser & Strauss, 1967; Strauss & Corbin, 1990, 1994) is adopted to develop a conceptual framework of service innovation in CHI. Based on this approach, the paper provides some preliminary insights into the nature and management of service innovation processes in this context.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
