A framework for the collaborative evaluation of service outsourcing contracts in pharmaceutical logistics

The management of pharmaceutical logistics is mainly outsourced to external service providers as it requires an efficient organization of warehouses and drug flows, and an optimized and long-term process planning in collaboration with several healthcare stakeholders. This work develops a reference tool to evaluate the efficiency of the Pharmaceutical Logistics Service Outsourcing Contract, which includes the technical specifications and the operating procedures of the logistic service. It structures the data to be collected and analysed, from the viewpoint of the several stakeholders of the drug logistics service, for evaluating the elements of: Complexity, Price, Management system, and Quality.