This study examines the effect of social media sharing on tourism destination brand awareness and destination natural and service quality, and also examines the moderating roles of country of origin (macro and micro) image on destination natural and service quality. Data was collected from 568 domestic and international tourists who have visited Alanya, Turkey. Relationships in the study were examined through structural equation modeling. As one of the components of social media sharing, participant sharing positively affects destination brand awareness, whereas any significant effects of non-participant sharing on destination brand awareness was not found. Destination brand awareness positively influences tourist perceptions of both destination service quality and destination natural quality. Country of origin image moderates most of the relationships.
Effect of social media sharing on destination brand awareness and destination quality.
Marcella De Martino;
2019
Abstract
This study examines the effect of social media sharing on tourism destination brand awareness and destination natural and service quality, and also examines the moderating roles of country of origin (macro and micro) image on destination natural and service quality. Data was collected from 568 domestic and international tourists who have visited Alanya, Turkey. Relationships in the study were examined through structural equation modeling. As one of the components of social media sharing, participant sharing positively affects destination brand awareness, whereas any significant effects of non-participant sharing on destination brand awareness was not found. Destination brand awareness positively influences tourist perceptions of both destination service quality and destination natural quality. Country of origin image moderates most of the relationships.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.