HOW AND WHY TO IMPLEMENT A PERFORMANCE MANAGEMENT SYSTEM IN PUBLIC RESEARCH INSTITUTIONS: THE APPROACH AND THE EXPERIENCE OF A LARGE MULTIDISCIPLINARY ITALIAN CENTRE

The purpose of the present report is to describe an exportable model for the implementation of a Performance Management System, built on Quality Management tool, able to improve the institutional performance, through processes of organizational evolution, based on the involvement of employees. This model has been applied in an Italian Research Institute.

The implementation of a Performance Management System is complex in public research institutions: the sector peculiarity, the presence of multiple stakeholders with different needs, the difficult identification of the performance indicators, the lack of specific skills, the shortage of resources and the need of flexibility are the principal reasons for this complexity.