A knowledge management system using Bayesian networks

In today's world, decision support and knowledge management processes are strategic and interdependent activities in many organizations. The companies' interest on a correct knowledge management is grown, more than interest on the mere knowledge itself. This paper proposes a Knowledge Management System based on Bayesian networks. The system has been tested collecting and using data coming from projects and processes typical of ICT companies, and provides a Document Management System and a Decision Support system to share documents and to plan how to best use firms' knowledge. © Springer-Verlag 2009.