Explaining administrative procedures to migrants: the role of intercultural mediators in the information design process

This contribution discusses the experience of co-designing information materials on administrative procedures for migrants, involving intercultural mediators. Their participation in the design process was crucial in ensuring that the language, graphics and images were more effective and appropriate for users from different cultural backgrounds. It also provided valuable insights for future activities. The experience also offered an opportunity to reflect on the role of intercultural mediators in information design processes. As they are considered 'bridges between cultures', their involvement can help achieve the goal of 'design for all' and enable more inclusive communication, which is necessary in today's diverse societies.