Exploring the role of Easy Language in public sector communication: A comparative qualitative study in the field of social assistance

Target groups of socio-economic support measures, such as social assistance, often have great difficulty in accessing the legal and administrative information needed to apply for and receive these subsidies (OECD, 2019). These are people with different communication barriers (Rink, 2024), such as low literacy, cognitive disabilities or people from different cultural backgrounds and with little knowledge of a second language, such as migrants. Accordingly, the use of Easy Language can lower barriers to accessing economic support and help professionals in this field to communicate.